Trendy Smells will accept, for return or exchange, items that are in new conditions or free of damage. For a full refund or exchange, mail out your item with 30 days from receipt of the original order. Items can not be returned or exchanged after 30 days from the receipt of original order. If any products are damaged during shipping please contact us at info@trendysmells.com with a photo of the damaged item. If your package is lost please contact your local post office. If the Post Office can not locate your package please contact us at info@trendysmells.com.